NicoNico Help: FAQ Archives

Problem with Adobe Flash (freeze, forced termination)?

November 2, 2011 2:00 AM

Flash may freeze due to the following reasons.

Symptom 1: The Flash froze the moment you "Allowed" camera access.

If this is the case, the devices connected to the computer or the desktop capture soft may be causing the problem. Please turn of the said devices on the device manager or unplug the device from the computer to identify the problem.

Symptom 2: The screen becomes green-ish and the image shown in Flash freezes.

If this is the case, the GPU assisted video playing function on Flash 10.1 may have caused the problem. Please take the following steps to turn off the GPU assisted video playing function.

Right click on top of the Flash and click on "Settings".

Once the AdobeFlashPlayer settings is displayed, check-off the "Enable Hardware Acceleration"

Symptom 3 : Others

In regards to the trouble that occurs after acquiring the program block for broadcast please try out the following solution.

(1) Browser Compatibility

If you are using Internet Explorer, please use another browser such as FireFox.

(2) Compatibility problem in the Flash version

Certain version of Flash may cause the player to freeze.

If this is the case, please another version of flash or use another browser.

*Install the latest version from here.

(3) Delete the "Website Memory Area" in Flash

If there is something wrong in "Website Memory Area" in Flash it may cause the player to freeze.

Please try deleting the "Visited Websites" for "live.niconico.com".

(4) Compatibility Problem with the desktop capture software

If you are using a particular desktop capture software, the Flash and video streaming software may freeze due to video image with abnormal bit rates being sent.

If this is the case please uninstall the software.

(5) Compatibility problem with the video effect software

If you have a software that adds effects to the videos installed from a CD that came with a camera please uninstall them.

If this does not solve the problem, please reinstall the camera driver.

(6) Problem with Adobe Flash Player

Please uninstall the current Adobe Flash Player and then install the latest version of Adobe Flash Player.

After logging out from niconico.com, reboot your computer.

If the steps above does not solve the problem, there may be a problem between your computer environment and the Adobe Flash Player. If possible please reinstall the OS and contact Adobe Flash Player about the forced termination.

Having problem viewing Paid Live Broadcast?

November 1, 2011 3:14 AM

- The video player isn't displayed

- Streaming screen cannot be selected when clicked upon

- Player layout comes out as broken

- The screen only shows "now loading" and freezes

If you are experiencing any one of these problems, please refer to the solutions below.

Heighten the setting for the browser cache capacity

If you lower the cache settings, the cache will be refreshed in short period, making the player difficult to display its content when visiting the site during busy hours.

Please be noted though, that heightening the cache capacity will take up space on your hard drive.

Watch Nico Live under the recommended environment.

Delete the cache and temporary file on your browser.

Once you delete them, it may display correctly.

Clean up the disk

Go to "Property" on your C-drive and select "Clean up disk" and delete the "Temporary File" and "Temporary Internet File".

Change browsers

By using a browser other than the type you are using now, it might display correctly.

Please use the browser listed in the recommended environment.

Change the version on Flash

Nico Live player may freeze due to a certain version in Flash.

If this is the case, please install another version of flash from here.

Delete the "Website Memory Area" on Flash.

If there is an abnormality in the "Website Memory Area" it may cause the player to freeze.

Please go to the Adobe site and delete "visited sites" for "live.nicovideo.jp"

Bugs in Adobe Flash Player

Please uninstall the current Abobe Flash Player you have installed and download the latest version.

Then logout from niconico.com and reboot your computer.

If the solution above does not solve the problem, there may be a problem between your computer environment and Adobe Flash player.

If possible, please try reinstalling the OS and contact Adobe System Co. about shutting down the Adobe Flash player.

What will happen to my videos after I withdraw from Niconico?

September 14, 2011 12:00 PM

Videos uploaded on your account will not be automatically deleted if you withdraw from Niconico.

If you want to delete videos you have uploaded, please make sure you delete them before withdrawing.

- How to delete videos

Go to My Page > Uploaded Videos to open up a list of your uploaded videos.

Click "Edit" to open up a menu then select "Delete" to delete your video.

Why is my video set as "Private"?

September 14, 2011 12:00 PM

If you want to make your video "Public", go to....

[My Page > Account Setting > Privacy settings page]

and set "Uploaded video" as "Public" .

Video file not being sent?

September 14, 2011 12:00 PM

If you see an error message concerning file size, bit rate or resolution, please refer to the section "Files you can upload" and check the video files we support.

If uploading seems to fail (screen will turn white or browser's error screen will appear) for reasons unrelated to the video file format, this could be due to the following reasons.

- Access or uploading to niconico.com is restricted by your provider or your provider's line is failing.

- Failure in the house-line.

- Wireless network with bad connection.

- Interference from security applications.

- A bug inside niconico.com.

Please try out the following methods below. If you succeed in uploading by changing the communication method, contact your internet service provider.

- Upload a smaller video file (Few KB)

- Try uploading from a net café or another web environment.

- If you are using a wireless network, try connecting with a LAN cable and upload

- If you are using a wireless network, try moving your computer close to the wireless LAN router.

- If you are using a wireless network, try moving the computer or router away from household electric appliance such as Televisions

"Encoding has failed. Incompatible video format"?

September 14, 2011 12:00 PM

If you see a message that says "Encoding has failed. Incompatible video format", please try out the following method below.

- Try other encoders

- Change the settings on the encoder

- Upload the video as a flv file with a bit rate of under 300kbps

What happens if I run out of upload space?

September 14, 2011 12:00 PM

Upload space for standard members are up to 2GB and premium members get 8GB.

Once you exceed that limit, you will not be able to upload more videos. If you want to upload more, please delete previous videos to make space.

Reporting videos

September 14, 2011 12:00 PM

1) Please contact "report_video@niconico.com" stating the following items below in regards to the video that violated our Terms of Service.

-Video URL

-Video title

-Violation(Select one from below)

Includes sexual content
Includes violent content
Includes grotesque content
Includes cruel content
Includes illegal act
Copy right infringement (For rights holder only)

2) If the video violate your rights, please contact "right_control@niconico.com" stating the following information below.

- Video URL

- Video title

- Applicant type (Individual/Corporate)

- Applicant's name

- Name of abused rights

- Specific details on the violated rights

How long does it take to encode a video?

September 13, 2011 9:00 AM

Encoding may take some time depending on the file you have selected.

Please note that if the page remains in the encoding status for over 4 hours, the process will be automatically canceled.

Why doesn't my video appear in the search results or the Recent Uploads

September 13, 2011 9:00 AM

- Your videos will show up on the list once someone comments on your video.

- Videos without comments will show up in the search results but it may take time during busy uploading hours.

- Please wait. It may take from few minutes to tens of minutes depending on the traffic.

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