Here, we will take inquiries regarding Nico Nico Club.
Before contacting us, please make sure you visit the "Nico Nico Club section" on the help page and the "Nico Nico Info".
System trouble and its condition will be updated on the Nico Nico Info for each occurrence.
For inquiries regarding service other than "Nico Nico Club" please head over to Nico Nico Help or go to Inquiries Regarding Service.
- Reports and requests on deletion of material
On concerning the reports on copy right infringement, we will investigate the matters under the request of those violated and its legal guardian and act as soon as we are able to verify their rights ownership.
Comment spams and other harassment on videos and live broadcasts
Request for deletion of live broadcasts
Go to "Report this show for violations" near the bottom of the player, fill in the required field and report.
* If the finished program is scheduled to be played in timeshift, you can still report for copy right infringement via report form.
If you spot a problem in a club such as the usage of inappropriate materials in the community image, please report from the "Report this club" button located at the bottom of the club's top page.
*If there are problems with the content of the live broadcast, please presss "Request for the deletion of live broadcast".
Report Avatar Image
Head over to the user's profile page (http://www.niconico.com/user/**), click on the "Report this profile image" and fill in the required field with details.
Items of Agreement
We support only through the Inquiry / Feedback and Inquiries Regarding Service. We do not take phone calls.
Please fill us in with the details of your situation such as the commands, error screen so that we will be able to quickly identify the problem.
We will answer questions as they come but some may at times take longer than others for us to answer your questions.
If you don't seem to be getting any replies from us, it may have been filtered out as a spam email.
Please note that our mail will not reach you if the email address you have provided during registrations is incorrect or your email settings does not allow messages from the domain"niwango.co.jp"
We will check all of the inquiries but will not reply depending on the content of that inquiry.
- Examples of inquiries we will not reply to
- Questions that will apply to "Other Inquiries"
- Reasons for penalty on account and its removal. Please refer to the email sent to your registered email address.
- Repetitive questions by the same user. Please note that we may suspend your account if problems continue.
- Inquiries that are not related to Niconico
- Inquiries concerning external tools operated and managed by another company or individual.
If you agree to items of agreement above, please contact us from the Inquiry form.